Shipping Policy

Shipping Policy

At BOOKONLINEPK.COM, we are committed to providing you with a seamless and efficient shopping experience. Please review our shipping policy to ensure you have all the necessary information regarding your order delivery.

Shipping Options & Rates

Standard Shipping:

  • Delivery Time: 3-7 working days from the date of dispatch.
  • Cost: Flat rate of PKR 200 per order for standard delivery within Pakistan.

Express Shipping:

  • Delivery Time: 1-3 working days from the date of dispatch.
  • Cost: Flat rate of PKR 500 per order for express delivery within Pakistan.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 working days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Coverage

  • We currently ship to all major cities and towns across Pakistan.
  • Delivery to remote areas might take additional time depending on the accessibility and distance.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment.
  • You can track your order status at any time by visiting our website and entering your tracking number in the "Track Order" section.

Shipping Address

  • Please ensure that your shipping address is complete and accurate at the time of order placement.
  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Shipping Delays

  • While we strive to deliver your order within the estimated time frame, unforeseen delays may occur due to factors beyond our control, such as adverse weather conditions, courier delays, or public holidays.
  • In case of significant delays, our customer service team will keep you informed about the status of your shipment.

Lost or Damaged Shipments

  • If your order is lost or damaged in transit, please contact our customer service team at 03132148395 within 3 working days of the estimated delivery date.
  • We will work with the courier service to resolve the issue and ensure a replacement or refund is processed as appropriate.

International Shipping

  • Currently, we do not offer international shipping. Our services are limited to addresses within Pakistan.

Special Instructions

  • If you have any special instructions for delivery (e.g., leaving the package at the door, specific delivery times), please include them in the "Notes" section during checkout.
  • We will do our best to accommodate these requests, but compliance may depend on the courier's policies and limitations.

Bulk Orders

  • For bulk orders or special shipping requests, please contact our customer service team at 03132148395 for assistance and possible discounts.

Customer Support

  • For any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at 03132148395 or email us at support@bookonlinepk.com.

Thank you for choosing BOOKONLINEPK.COM. We appreciate your business and look forward to serving you.